Effective August 4, 2026.
Gemstone Media (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit gemstonemediainc.com or otherwise interact with our business, how we use it, and the choices you have.
1. Information We Collect
We collect information in two ways: information you give us directly, and information collected automatically when you use this website.
Information you give us
- Contact details — your name, email address, phone number, and company, submitted through our contact form or sent to us directly.
- Project information — the service you are interested in and whatever you tell us about your event, production, or requirements.
- Client and billing information — when you engage us for a production, the information needed to schedule the work and invoice you. Payments are handled by third-party processors; we do not store full payment card numbers on our servers.
Information collected automatically
- Usage data — pages viewed, time on site, referring URL, and similar analytics.
- Device data — IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies — small files stored on your device to remember preferences, keep you signed in, and measure how the site is used. You can disable cookies in your browser settings; some features may not work without them.
2. How Contact Form Submissions Are Handled
When you submit our contact form, your message is both emailed to our team and stored in this website’s administrative area so we can respond and keep a record of the inquiry. Submissions are screened automatically for spam before they reach us; this screening looks at the submission itself, not at you.
3. How We Use Your Information
- To respond to your inquiry and provide the services you request.
- To schedule, produce, and deliver contracted work.
- To invoice you and maintain business records.
- To improve this website and understand how it is used.
- To send you information about our services, where you have asked to receive it.
- To comply with legal obligations and enforce our agreements.
4. Sharing Your Information
We do not sell your personal information. We share it only in these circumstances:
- Service providers — hosting, email delivery, analytics, and payment processing vendors who process information on our behalf and are bound to protect it.
- Production partners — where a project requires crew, venues, or subcontractors, we share only what is necessary to deliver the work.
- Legal requirements — where we are required to disclose information by law, subpoena, or other legal process, or to protect our rights, safety, or property.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
5. Data Retention
We keep contact form submissions and project records for as long as needed to serve the purpose they were collected for, and afterward as required for tax, accounting, and legal purposes. You can ask us to delete an inquiry at any time.
6. Security
We use reasonable administrative and technical safeguards to protect the information we hold, including encrypted connections to this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- Access and correction — you can ask what information we hold about you and ask us to correct it.
- Deletion — you can ask us to delete your information, subject to records we are required to keep.
- Marketing — you can opt out of marketing email at any time using the unsubscribe link or by contacting us.
- Cookies — you can block or delete cookies through your browser settings.
To exercise any of these, contact us using the details below. We will respond within the timeframe required by applicable law.
8. Third-Party Sites
This website links to third-party sites and embeds third-party video players. We are not responsible for the privacy practices of those services, and we encourage you to read their policies.
9. Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the site after a change means you accept the updated policy.
11. Contact Us
Questions about this document, or requests regarding your information, can be sent to:
- Gemstone Media
- Jacksonville, Florida
- Email: service@gemstonemediainc.com
- Phone: (904) 354-1500